I ordered a pair of swim trunks by mistake as I had already ordered the trunks the previous week.
I called within an hour of placing the second order online to cancel. I was told the order was cancelled. I was billed for the order and did a stop payment on my credit card. I later received the second pair of swim trunks so I did not further pursue the stop payment via my credit card.
I called regarding another charge on my credit card but was told it was the result of the delayed charge from the first swim trunks ordered three months prior.
I asked about returning the second pair of swim trunks to at least get a refund for one pair of trunks I did not want after being charged three times for two orders. I was told I could return the trunks. I mailed them back the next day.
I called two weeks later and was told that they were not received yet but could be in the warehouse processing. I was told to check back in about a week.
I realize I made a mistake in placing a second order for the swim trunks but called immediately to rectify my mistake. However, I have now paid for swim trunks three times. I have one pair that I have paid twice for and returned one pair that I have not received a refund for. Basically, I have paid three times for one pair of swim trunks.
I received an email response stating that they needed a tracking number. This seems peculiar since the item was returned using the company's own return bag. Nonetheless, I found and provided the information.
I have yet to hear a response or get a refund.
I have never had issues ordering with International Male or any time with UnderGear until this past summer.
Review about: Swim Trunks.